*SOGO Group of Companies* is seeking a proactive and detail oriented *After-Sales Service Coordinator – Engineer* to join our team in Karachi. This role is ideal for engineering professionals who can effectively coordinate after-sales service activities, manage technical documentation, facilitate spare parts and product issuance, and ensure seamless communication between internal departments, service teams, customers, and external stakeholders. The ideal candidate should possess basic knowledge of *solar inverters, lithium-ion batteries, energy storage systems, and related electrical/electronic components*, along with strong coordination and reporting skills. *Key Responsibilities* * Coordinate after-sales service activities with customers, service engineers, technicians, and internal departments. * Manage the issuance, tracking, and return of spare parts, replacement units, and service-related materials. * Maintain accurate records of service warranty claims, repairs, and replacements. * Coordinate with technical, warehouse and procurement teams to ensure timely resolution of customer issues. * Prepare and maintain service reports, warranty documentation, parts consumption records, and performance summaries. * Monitor inventory levels of service spare parts and coordinate replenishment requirements. * Track product failures and recurring issues, and provide feedback to relevan…