*Department:* Corporate Support *Shift Type*: Morning *Employment Type:* Full-Time *Location:* Karachi, Pakistan *About the Role* We are looking for a motivated and technically skilled *Corporate Support Engineer* to join our team. The ideal candidate will be responsible for providing technical support to corporate customers, troubleshooting internet and network issues, coordinating with internal teams, and ensuring high customer satisfaction while meeting SLA commitments. *Key Responsibilities* * Provide Level-1/Level-2 technical support to corporate customers. * *Provide instant technical support to customers via WhatsApp, ensuring quick response times and professional communication.* * Handle customer complaints received through WhatsApp, phone calls, email, and the ticketing system. * Troubleshoot internet connectivity, routing, switching, fiber, and wireless network issues. * Diagnose and resolve LAN, WAN, VPN, Wi-Fi, and TCP/IP networking problems. * Monitor customer links and network devices using NMS tools. * Configure and troubleshoot Cisco, MikroTikand other networking equipment. * Coordinate with NOC, Fiber Operations, Transmission, and Vendor teams for fault resolution. * Create and manage trouble tickets while ensuring SLA compliance. * Escalate critical incidents according to defined escalation procedures. * Maintain accurate incident logs, troubleshooting records…