At DraftKings, AI is becoming an integral part of both our present and future, powering how work gets done today, guiding smarter decisions, and sparking bold ideas. It’s transforming how we enhance customer experiences, streamline operations, and unlock new possibilities. Our teams are energized by innovation and readily embrace emerging technology. We’re not waiting for the future to arrive. We’re shaping it, one bold step at a time. To those who see AI as a driver of progress, come build the future together. The Crown Is Yours As a Customer Experience Specialist, you’ll help deliver exceptional customer experiences by partnering closely with our vendors and internal teams. You’ll support the day-to-day success of our outsourced operations, helping ensure customers receive consistent, high-quality support across every interaction. Working across Customer Experience, Shared Services, Analytics, Risk, and Technology teams, you’ll solve operational challenges, identify opportunities for improvement, and drive performance that enhances the customer experience. What you'll do Support the operational performance of Customer Experience vendors, helping ensure service level objectives, quality standards, and customer satisfaction goals are consistently achieved. Serve as a key partner to vendor teams by resolving operational questions, coordinating cross-functional suppor…