*Company Overview:* *Brandix Soft (Pvt.) Ltd*. is a leading digital marketing agency, having multiple years experience in providing quality SEO, Digital Marketing, Development, GBP, Google Ads Management & other IT services in UK, US & Canadian Region. *Job Overview:* Brandix Soft (Pvt.) Ltd. is seeking for an experienced Customer Support Representative to deliver dedicated customer service and administrative support to a UK client with business related to plumbing and home services, ensuring exceptional service delivery. *Key Responsibilities:* * Handle inbound calls and digital communications (Email, WhatsApp, CRM) from UK customers. * Schedule, confirm, and manage service appointments. * Provide accurate information on services, pricing, and availability. * Maintain customer records and job details in the CRM. * Coordinate daily schedules with UK-based engineers & technicians. * Conduct customer follow-ups and manage feedback. * Resolve customer issues, escalating when necessary. *Requirements:* * Proven experience atlest 1 year as a CSR for UK market, preferably in plumbering, HVAC services etc.) * Mandatory: Experience handling UK customers over call. * 1 year experience as a VA for UK based client, will be a huge plus. * Excellent spoken and written English with professional phone etiquette. * Experience in service-based industries (plumbing, HVAC, etc.). * Reliable avail…