*GCP DevOps & Production Support Engineer* *Provox Global | Onsite | Islamabad* *Job Description:* Provox Global is looking for a pragmatic, hands-on GCP DevOps & Production Support Engineer to join our Islamabad team on an onsite basis. In this role, you'll own the health, reliability, and performance of our production systems — spanning cloud infrastructure, databases, APIs, webhooks, scheduled jobs, and telephony workflows. You'll work across the stack, moving comfortably from a Cloud Logging trace to a Node.js webhook, from a Dialogflow CX session issue to a Cloud SQL query, and from a failed deployment to an IAM or environment configuration problem. This role suits someone who enjoys solving real operational problems, improving system reliability, and making production environments easier to monitor, debug, and maintain. *Primary Responsibilities* * Own day-to-day GCP operations, including database administration, performance review, query troubleshooting, backups, and reliability * Monitor production health across webhooks, APIs, scheduled jobs, telephony flows, and database activity * Build and maintain alerting for process failures, uptime issues, webhook errors, latency, and abnormal transaction patterns * Manage GCP access control, IAM permissions, service accounts, and environment-level security * Provide Node.js development support for webhook services, API integrat…