At Umpisa Inc., our mission is to make the Philippines be known globally as a tech hub. Umpisa Inc. is a progressive technology services company that partners with select industries, clients and people to work on pioneering and industry-changing solutions via digital transformation, modern software development and venture building. We create a set of world-class and impactful products and solutions to help organizations and individuals live better lives. We offer demanding, challenging and rewarding careers in software development, product development, emerging technologies, and more for the right candidates. Essential Skills: Aligns with our values: Excellence, Integrity, Professionalism, People Success, Customer Success, Fun, Innovation and Diversity Strong communication skills Strong problem solving and analytical skills Excellent problem-solving ability Would like to work as part of a self-organizing Scrum team in a scaled agile framework Must be a self-starter and loves to collaborate with the team and client Job Summary We are looking for a dedicated and customer-focused Help Desk / IT Support Specialist to provide first-level technical support to internal users. The ideal candidate has 2-5 years of IT support experience , strong troubleshooting skills, and a passion for delivering excellent technical assistance while ensuring a positive user experience. Requirements Key …