VeevoNix (a subsidiary of Veevo Tech) is engaged in research and manufacturing across electronic and energy segment products. ChargeX — a 10+ year Lithium power storage battery, designed & built from scratch with custom built firmware, a touchscreen HMI, Hardware PCBs, and a cloud monitoring platform, LFP based storage chemistry and the electronics to hold it all together — is the first product built on this foundation, and it will not be the last. You will be the hands-on technical fixer for ChargeX after-sales — diagnosing issues remotely wherever possible using the cloud platform and firmware tools, and travelling to customer premises to repair, replace, or service the unit when a remote fix isn't enough. You work closely with the Helpdesk Executive, who logs and triages incoming issues, and escalate anything beyond a known fix to the Hardware, Firmware, or Product Engineering Lead. *Core responsibilities* *A - Remote diagnostics & troubleshooting* * Use the ChargeX cloud dashboard and diagnostic tools to remotely check a reported unit's status — SOC, fault codes, connectivity, recent telemetry history — before deciding if a site visit is needed * Walk customers through basic remote fixes over phone or WhatsApp: power cycling, BLE/app reconnection, firmware update prompts, simple settings corrections * Trigger remote firmware updates or configuration changes where the fix do…