*Managed Services Engineer (MSP)* *Company:* Work Generations *Location:* In-House / Office Based *Working Hours:* 4:00 PM – 12:00 AM *Job Type:* Full-time *Position Overview* Work Generations is looking for a skilled and proactive *Managed Services Engineer (MSP)* to join our IT team. The ideal candidate will have experience supporting multiple clients in a Managed Service Provider (MSP) environment, ensuring the stability, security, and performance of IT infrastructure. The candidate should possess excellent troubleshooting skills, strong technical knowledge, and the ability to communicate professionally with international clients. *Key Responsibilities* * Monitor and manage client IT infrastructure and systems * Provide Level 1/Level 2 technical support to end users * Install, configure, and maintain Windows servers, desktops, and networking equipment * Troubleshoot hardware, software, network, and connectivity issues * Manage Microsoft 365, Active Directory, Azure AD, and Exchange Online * Configure and maintain user accounts, permissions, and security policies * Monitor system health using Remote Monitoring & Management (RMM) tools * Perform system updates, patch management, and preventive maintenance * Respond to service tickets and ensure SLA compliance * Document technical issues, resolutions, and client environments * Collaborate with internal teams to resolve escalate…