Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do. Why this role is important? Summary Responsible for organizing and delivering full service retail postal services (courier items, postal boxes, money transfers, call-in parcels) to Shoppers Drug Mart customers, maximizing department revenue and customer satisfaction. Duties & Responsibilities Leads by example and ensures that Post Office staff demonstrate our CORE Values Interviews and recommends final candidates for hiring Ensures Post Office cashiers complies with all Store Standards Trains employees in job functions and provides on-going coaching and instructions Assists with completing performance reviews of Post Office cashier staff in conjunction with the FSM Customer Service Ensures exceptional customer service is provided beyond expectation Ensures employees present proper image to the public in accordance with Uniform Policy Loss Prevention Ensures all loss prevention systems and procedures are performed according to Standards Ensures procedures regarding parcel checks are adhered to Qualifications Planning, Judgement and Decision Making Independent thinking and decision making when dealing with issues related to customer’s requests Judgment & decisions would be made based on ability to ask the ri…