*About the Product* Our company operates a cloud-based KPI and analytics platform for our US clientele. We're looking for a Product Support Specialist to own the complete customer onboarding journey, and ensure issues are surfaced to the right internal team quickly and clearly. *About the Role* This role focuses on establishing and scaling automation across our SaaS product suite. This role is ideal for someone with 3–5 years of automation experience who can build robust UI and API automation from the ground up while actively supporting feature validation, sprint testing, release readiness, and continuous quality improvement. *Key Responsibilities* ● Design, develop and maintain scalable UI and API automation frameworks using Playwright or Cypress with JavaScript/TypeScript. ● Build end-to-end, integration, regression and smoke test suites. ● Identify repetitive manual test scenarios and automate them. ● Perform feature testing throughout each sprint and validate acceptance criteria before release. ● Collaborate with Product Managers, Designers and Developers to clarify requirements, acceptance criteria and edge cases early. ● Execute sprint testing, regression testing before deployment, release validation and production smoke testing. ● Perform API testing using Postman or equivalent and validate backend behaviour. ● Read backend code to improve test coverage and troubleshoot …