Experience required for the Job: REQUIRED SKILLS: Purpose The Resident Support Engineers will be responsible for providing 24/7 on-site technical support to the client, ensuring the smooth operation and availability of software applications, systems, hardware, and related IT services. The position requires close coordination with the client's users and the company's technical/support teams to identify, troubleshoot, resolve, and escalate technical issues within agreed timelines. Key Responsibilities On-Site Technical Support: Provide day-to-day technical assistance, troubleshooting, and incident resolution for hardware, software, and network infrastructure directly at the client site. System Monitoring & Maintenance: Proactively monitor infrastructure health, perform routine system audits, and execute preventative maintenance to minimize downtime. Incident Management: Own, track, and resolve escalated support requests. Coordinate with backend engineering or product development teams to fix complex bugs and deploy updates. Client Relationship Management: Act as the trusted technical point of contact for the client. Translate complex technical issues into clear updates for non-technical stakeholders. Documentation: Create and maintain comprehensive site-specific documentation, deployment topologies, change logs, and internal knowledge base articles. Training: Provide hands-on gui…