Sr.Engineer (Key Customer)

*Sr.Engineer (Key Customer)* JOB PURPOSE The role holder is responsible for managing and supporting key electrical bulk accounts by providing technical expertise, ensuring quality service delivery, and maintaining strong client relationships. The role ensures reliable electrical supply, compliance with standards, and efficient resolution of technical and operational issues for key clients. CORE RESPONSIBILITIES * Manages and maintains relationships with key electrical bulk accounts to ensure high levels of customer satisfaction and service continuity. * Provides technical support and engineering solutions for bulk electrical customers, including load requirements, metering, and distribution arrangements. * Coordinates installation, operation, and maintenance activities related to bulk electrical connections and metering systems. * Troubleshoots and resolves electrical issues affecting bulk customers, ensuring minimal disruption and timely resolution. * Ensures timely delivery and quality of bulk electrical services in line with approved service standards and SLAs. * Coordinates with internal electrical, metering, and operations teams to address customer requirements and operational issues. * Ensures compliance with COMPANY electrical standards, safety regulations, and approved pr…